FAQs

1. What is Glamouria Shop? Glamouria Shop is an online store dedicated to offering a curated selection of fashion, beauty, and lifestyle products. We aim to bring elegance and sophistication to your everyday life with high-quality items.

2. What types of products do you offer? We offer a wide range of products, including:

  • Fashion and Clothing: Dresses, t-shirts, pants, and jackets.
  • Accessories: Jewelry, watches, sunglasses, handbags, and belts.
  • Beauty Products: Makeup, skincare products, and fragrances.
  • Home Decor: Scented candles, decorative vases, wall art, and office accessories.
  • Lifestyle Products: Health and fitness items, fashion guides, and lifestyle books.
  • Promotional Merchandise: Branded mugs, notebooks, tote bags, and stickers.

3. Where are your products sourced from? Our products are carefully sourced from reputable suppliers around the world to ensure quality and innovation. We prioritize products that meet our high standards for design and craftsmanship.

4. How can I place an order? You can place an order directly through our website. Simply browse our collections, add your desired items to the cart, and proceed to checkout.

5. What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

6. How long will it take to receive my order? Delivery times vary depending on your location and the shipping method chosen. Typically, orders are processed within 1-3 business days and shipped promptly. You will receive a tracking number once your order has been dispatched.

7. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange, provided the items are in their original condition. Please refer to our Returns & Exchanges page for more details.

8. How can I contact customer support? You can reach our customer support team via email or through our Contact Us page on the website. We are here to assist you with any questions or concerns you may have.

9. Do you offer international shipping? Yes, we offer international shipping to many countries. Shipping rates and delivery times may vary depending on the destination. Please refer to our Shipping Policy page for more information.

10. Are your beauty products cruelty-free? Yes, all our beauty products are cruelty-free. We are committed to offering products that are not tested on animals and meet ethical standards.

If you have any other questions, feel free to reach out to us. We're here to help!

 

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at ADD EMAIL HERE

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at ADD EMAIL HERE If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to ADD EMAIL HERE and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.